Legal Center
Last updated: February 23, 2026
This is where we keep the legal stuff. All our policies, terms, and agreements in one place. No corporate fluff, just straightforward documents that explain how we operate and what you can expect from us. We believe in transparency and making these documents actually readable. Everything here applies when you use our website, buy our products, or interact with our services. Take a look around - we've organized it all so you can find what you need without digging through walls of text.
Core Legal Documents
Terms of Service →
General terms governing the use of our website and purchase of products. These terms apply to all visitors and customers.
Privacy Policy →
How we collect, use, and protect your personal information in compliance with GDPR and international privacy laws.
Cookie & Storage Policy →
How we use cookies, local storage, and similar technologies. Includes third-party services and how to manage your preferences.
Product-Specific Documents
Hardware Terms →
Specific terms for all Epilogue hardware products including operators, consoles, and peripherals. Covers licensing, permitted uses, and warranty void conditions.
Health & Safety Information →
Important safety information for using our hardware products. Includes electrical safety, medical warnings, and proper handling guidelines.
Software Agreements
Playback Software License Agreement →
End User License Agreement for Epilogue Playback software. Single-use license terms for use with Operator devices. The authoritative version is included with the software.
Retrace End User License Agreement →
Terms governing the use of the Retrace mobile application. Covers the companion app for identifying game cartridges, viewing game information, and verifying authenticity with Epilogue Operator devices.
Customer Service Policies
Shipping Policy →
Shipping methods, costs, and delivery information for domestic and international orders. Includes customs and import duty information.
Returns & Refunds →
Return procedures and refund policies for our products. Details eligibility by region, timelines, and consumer protection rights.
Limited Hardware Warranty →
Epilogue's one-year limited manufacturer warranty for hardware products. Details coverage, exclusions, service options, and consumer law relationships.
Contact Information
For questions about our policies, please contact:
Support: epilogue.co/support
